Terms and conditions

Shipments and returns

Shipping Information

SharkRF ships out products worldwide from our Tallinn (Estonia) warehouse by ways of DHL and DPD with tracking. Orders of products in stock are shipped with delivery times of 1-6 business days. Please allow a 2-5 day processing time for all new orders after receipt of payment. All updates on order statuses are visible on SharkRF webshop's My Account page after signing in. Delivery shall take place EXW (Ex Works) in accordance with the Incoterms 2010.

Returns & Exchanges

Returns: 14 days from date of delivery in like-new condition with no visible wear and tear. Buyer must pay for return shipping if not covered by our warranty against manufacturer defects and return is not due to our error.

Exchanges: 14 days from date of delivery in like-new condition with no visible wear and tear. Buyer must pay for return shipping if not covered by our warranty against manufacturer defects and exchange is not due to our error.

For returns/exchanges, follow the steps described below in the Return Procedure section.

Warranties, Refunds, Repairs and Exchanges

SharkRF warrants our product to be in good condition upon receipt and free from manufacturing defects for a period of 2 years from the original date of purchase. If purchased through an authorized retailer, you may wish to first attempt return/exchange through the retailer though all warranty issues accompanied by a receipt or proof of purchase are eligible to be evaluated for possible repair or a onetime replacement.

Each warranty item is processed individually and must be returned to SharkRF once the Return Procedure steps (see below) have been completed on the webshop and an RMA number assigned to you. SharkRF will not pay for inbound shipping unless there was an error on our part. We highly encourage retaining all tracking information from your chosen carrier as we are not responsible for lost inbound shipments. Please allow two weeks (10 business days) from the date that we receive the product(s) to be contacted or shipped replacement items.

SharkRF only replace items purchased through SharkRF webshop or other authorized SharkRF product retailers.

PLEASE NOTE: this warranty only covers manufacturing defects and does not cover:

  • Normal wear and tear
  • Damage caused by accident (including weather damages)
  • Improper care
  • After-market modifications
  • No returns/exchanges for products with water exposure will be accepted.

Return Procedure

  1. Open the My Account > Order History page.
  2. Open the detail page of the product you want to return/exchange. For this, you have to click on the button labeled "Details" in the corresponding product's row.
  3. Select the product you want to return by checking the checkbox in the corresponding product's row in the table above "Merchandise Returns' section.
  4. Fill in the description field. Please give us a full description on why you want to return the product.
  5. Click on the button labelled "Make an RMA slip" and follow the instructions.