Shipments and returns
SharkRF ships out products worldwide from our Tallinn (Estonia) warehouse by way of DHL Express with tracking. Orders of products in stock are shipped with delivery times of 1-6 business days. Please allow a 2-5 day processing time for all new orders after receipt of payment. Delivery shall take place EXW (Ex Works) in accordance with the Incoterms 2010. Buyer is liable to pay any import duties and taxes which his/her local customs authority deems appropriate. DHL Express does not ship to PO Boxes.
Returns & Exchanges
Returns: 14 days from date of delivery in like-new condition with no visible wear and tear. Buyer must pay for return shipping if not covered by our warranty against manufacturer defects and return is not due to our error.
Exchanges: 14 days from date of delivery in like-new condition with no visible wear and tear. Buyer must pay for return shipping if not covered by our warranty against manufacturer defects and exchange is not due to our error.
For returns/exchanges, follow the steps described below in the Return Procedure section.
Warranties, Refunds, Repairs and Exchanges
SharkRF warrants our product to be in good condition upon receipt and free from manufacturing defects for a period of 2 years* from the original date of purchase. If purchased through an authorized retailer, you may wish to first attempt return/exchange through the retailer though all warranty issues accompanied by a receipt or proof of purchase are eligible to be evaluated for possible repair or a onetime replacement.
Each warranty item is processed individually and must be returned to SharkRF once the customer contacted firstname.lastname@example.org, completed the Return Procedure steps discussed in email, and the return is authorised. SharkRF will not pay for inbound shipping unless there was an error on our part. We highly encourage retaining all tracking information from your chosen carrier as we are not responsible for lost inbound shipments. Please allow two weeks (10 business days) from the date that we receive the product(s) to be contacted or shipped replacement items.
SharkRF only replace items purchased through SharkRF webshop or other authorized SharkRF product retailers.
PLEASE NOTE: this warranty only covers manufacturing defects and does not cover:
- Normal wear and tear
- Damage caused by accident (including weather damages)
- Improper care
- After-market modifications
- No returns/exchanges for products with water exposure will be accepted.
*The internal battery has one year long warranty period.
Please contact us for further instructions in email (email@example.com) if you want to return a product.
All displayed prices are without taxes. The Value Added Tax (VAT) will be calculated for the European customers based on the delivery address during the checkout process. The payment is possible only in Euro currency.